GuamTemps
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http://www.guamtemps.com
http://www.guamtemps.com
We are looking for a Customer Support Analyst that will provide onsite support for supported desktop and laptop users including home-based, remote and 3rd party user support. Services include hardware/software break fix, installs and moves, loan laptops, conference/training room setup, end-user training, onsite Smartcard administration and Remedy ticket dispatching. This candidate will also provide logistic support and coordinate work for onsite service contractor/vendor and onsite support related to personal and /or LAN printers used in the desktop environment which will include. Additional duties will also include covering onsite work related to printer hardware installation, support and trouble shooting.
Customer Enablement Analyst
Agana, GU 079112
Posted: 01/27/2021
2021-01-27
2021-03-30
Industry: Information Technology
Job Number: guam-675
Job Description
We are looking for a Customer Support Analyst that will provide onsite support for supported desktop and laptop users including home-based, remote and 3rd party user support. Services include hardware/software break fix, installs and moves, loan laptops, conference/training room setup, end-user training, onsite Smartcard administration and Remedy ticket dispatching. This candidate will also provide logistic support and coordinate work for onsite service contractor/vendor and onsite support related to personal and /or LAN printers used in the desktop environment which will include. Additional duties will also include covering onsite work related to printer hardware installation, support and trouble shooting.
Job Requirements
- Knowledge in Microsoft Office
- Technical knowledge on general computing skills
- Customer Service skills
- Familiarity with general desktop application support and operations processes
- Strong analytical, communication, customer service skills
- Work independently and adaptable to changing priorities
- Must be a current resident of Guam